Shipping Policy
Information about order processing, shipping options, estimated United States delivery, tracking, fulfillment, split shipments, delayed packages, address accuracy, and shipping support.
1. Order Processing
Most in-stock orders are normally processed within 1–2 business days after payment authorization.
Processing may take longer if payment verification, address confirmation, stock availability, unusually high demand, holidays, or other operational issues require additional review.
Processing time is separate from shipping transit time.
2. Shipping Options & Charges
Available delivery methods and applicable shipping charges, if any, are displayed during checkout before payment is completed.
Shipping availability may depend on destination, product characteristics, parcel size, order value, or carrier availability.
3. Estimated United States Delivery
For supported U.S. destinations, estimated carrier transit is generally 7–15 business days after dispatch.
This estimated transit period does not include the 1–2 business day order-processing period.
Delivery estimates are not guaranteed arrival dates.
4. Fulfillment & Shipping Origin
Orders may be fulfilled through appropriate inventory locations, logistics operations, or fulfillment partners depending on product availability and destination.
The registered business address displayed on zivxj.com should not be interpreted as the shipping or return warehouse for every order.
5. Tracking Information
Where tracking is available, shipment information may be sent to the email address provided during checkout after dispatch.
Initial carrier tracking activity may take approximately 48 hours after label creation to appear.
6. Split Shipments
Orders containing multiple products may occasionally be divided into more than one shipment.
Separate packages may arrive on different dates and may have different tracking numbers.
7. Delivery Delays
Carrier operations, weather, transportation interruptions, holidays, seasonal volume, customs procedures where applicable, remote locations, or other circumstances outside normal control may affect delivery timing.
8. Missing or Lost Packages
If tracking appears stalled for an extended period or your order is significantly beyond the estimated delivery window, contact Customer Care with your order number.
If tracking shows “Delivered” but the package cannot be found, customers should first check the delivery area, household members, reception desk, neighbors, and the local carrier where appropriate.
9. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Contact us promptly if an address error is discovered. Address changes cannot be guaranteed after fulfillment or shipping preparation has begun.
10. International Orders
Where international delivery is available, transit time varies by destination and carrier.
Customs duties, import taxes, brokerage charges, clearance fees, or other local charges may apply. Unless otherwise stated during checkout, such charges are imposed by local authorities or service providers rather than zivxj™.