Frequently Asked Questions
Answers about zivxj™ products, kitchen-use considerations, processing, shipping, tracking, returns, refunds, cancellations, and customer service.
Who operates zivxj™?
zivxj™ is owned and operated by Yiwu Jinfan Network Technology Co., Ltd. The Legal Representative is Yu Guanghui.
What products does zivxj™ sell?
zivxj™ focuses on kitchen preparation tools, organization products, sink accessories, compact storage solutions, and practical everyday kitchen products.
How long does order processing take?
Orders are normally processed within 1–2 business days after payment confirmation. Processing time is separate from shipping transit time.
How long does U.S. delivery take?
Estimated United States delivery is generally 7–15 business days after shipment. This is an estimated transit range and not a guaranteed arrival date.
Will I receive tracking information?
When tracking is available, tracking information may be sent to the email address used during checkout after the order is dispatched.
Why has my tracking not updated yet?
Tracking may require time to update after a shipping label is created. Carrier scans may also occur only at major transit points.
What if my order is delayed?
Carrier operations, weather, holidays, customs procedures where applicable, destination conditions, or other transportation events may affect delivery. Contact us if your order is substantially outside the estimated delivery window.
What is your return window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
How do I start a return?
Email service@zivxj.com before sending anything back. Include your order number, the product involved, the reason for return, and relevant photographs where necessary.
Can I return a kitchen product after using it?
Preference-based returns normally require products to be unused, clean, and in original condition. For kitchen products involving food contact, hygiene, or cleaning use, additional eligibility limitations may apply where disclosed and permitted by applicable law.
Who pays return shipping?
For preference-based returns, the customer is generally responsible for return shipping. Where zivxj™ confirms a damaged, defective, incorrect, incomplete, or materially misdescribed item, an appropriate solution will be provided.
Do you charge a restocking fee?
No separate restocking fee is charged for approved eligible returns.
How long do refunds take?
After an approved return is received, inspection is generally completed within 5 business days. If approved, the refund is generally issued to the original payment method within 1–3 business days after approval. Financial institutions may require additional posting time.
Can I cancel or change my order?
Contact us as soon as possible. We recommend sending cancellation or change requests within 12 hours after ordering when possible. Changes cannot be guaranteed after processing or fulfillment has begun.
What if my product arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the product, packaging, and shipping label where relevant.
Can product colors or dimensions differ slightly?
Minor differences may occur because of measurement methods, material characteristics, lighting, photography, display settings, or normal production variation.
How should I care for a kitchen product?
Follow the product-specific instructions provided on the product page or packaging where available. Material-specific cleaning and care requirements may vary by product.
How can I contact Customer Care?
Email service@zivxj.com or call 13713567553. Customer Service Hours: 8:00 AM – 10:00 PM Daily.